Refunds & Returns
BaytPlus aims to provide you with a pleasurable after sales experience.
We recommend that you review the delivered products thoroughly prior to signing on the delivery receipt note.
Moreover, kindly review our return and exchange policy.
Exchange of Products
You can return your purchase to us in its original condition within 7 days of the date you received the item, with any seals and shrink-wrap intact at your own expense. We will issue a full refund for the price you paid for the item only, excluding delivery and postage charges paid.
You must notify us within 7 days by e-mail or WhatsApp. If you are cancelling because of a problem with the goods then you must notify us at the time of cancellation.
Late Returns
If you do not give notice within 7 days the goods will be deemed to have been delivered in the quantities shown in the delivery documents and you shall not be entitled and will irrevocably and unconditionally waive any right to reject the goods or claim any damages whatsoever for short delivery howsoever caused.
Defective or Malfunctioning Product
Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, the cost of return will be met by you. However once inspection has confirmed the registered fault from you we will refund the delivery or issue a replacement.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.